Photo credit: Radish

A new case study by authors and members of the IICADD Paul Hernandez, Justine Ballon, Rafael Ziegler is out on the Case Centre of HEC Montréal!
This study was published in the International Journal of Case Studies in Management, Vol. 22, No. 5. It looks at an everyday activity – ordering a meal from an online platform – to explore how an innovative organization, in this case a cooperative, can develop a service that addresses social and environmental issues in a competitive market.

Abstract

In 2020, with COVID-19 in full swing, a team of Montreal developers decided to support restaurants by launching an urban food delivery service. Their offering differed from that of Uber Eats, Doordash, and SkipTheDishes in that members of the collective formed a cooperative with social, environmental, and economic goals. The result was Radish, a solidarity cooperative providing meal delivery and marketing services to restaurants. Restaurants, employees (delivery, programming, and marketing), and consumers had the opportunity to join the co-op and participate in its decision-making.

CASE STUDY. The case looks at an everyday activity – ordering a meal from an online platform – to explore how an innovative organization, in this case a cooperative, can develop a service that addresses social and environmental issues in a competitive market.

Keywords :  cooperative, cooperative platform, cooperative management, crises and capitalism, social innovation

Find out more here!